Odoo Support and Maintenance
Packages from an Odoo Gold Partner
Bug fixes, upgrades, AMC and dedicated experts for any Odoo version.
Keep Odoo running smoothly with flexible support from an Odoo Gold Partner. Choose prepaid support hours, a monthly or annual maintenance contract (AMC), or a dedicated Odoo team, for Community and Enterprise, from older versions up to Odoo 20, even if another partner built your system.
Quick Contact
Fill in your details and we'll get back to you shortly.
Choose Your Odoo Support Package
Three flexible ways to get expert Odoo help. Every plan is scoped to your system, users and response-time needs, with a clear quote before you start.
Prepaid Support Hours
Buy a block of hours and use them when you need help. Ideal after go-live or for occasional fixes and changes.
- Functional and technical support
- Bug fixes and small customizations
- Use hours across the year
- Top up any time
Annual Maintenance (AMC)
A monthly or annual contract with hours reserved for you every month, plus proactive care for your Odoo system.
- Hours reserved every month
- Agreed response times by priority
- Regular health checks and updates
- Upgrade planning and advice
Dedicated Odoo Team
A dedicated Odoo developer or consultant working on your system, full-time or part-time, managed by our team.
- Full-time or part-time experts
- Ongoing customization and support
- Direct communication with your team
- Scale the team up or down
Not sure which plan fits? Tell us about your Odoo setup and we will recommend one, free.
✽ What We Offer
What's Included in Our Odoo Support Packages
Comprehensive functional, technical, and infrastructure support to keep your Odoo ERP optimized and business-ready.
Business Analysis/ Odoo Functional Consulting
Optimize business processes, workflows, and system configurations with expert functional guidance.
Installation and Configuration
Installation, configuration and settings changes handled by experts, so new apps and companies go live correctly.
Performance Tuning
Faster screens, reports and imports through database, server and code-level tuning.
Cloud Setup
Move to Odoo Online, Odoo.sh or your own cloud server securely, with backups and monitoring set up.
Third-Party Module Setup
Install, configure and fix third-party and Odoo App Store modules so they work with your setup.
Bug Fixing
Errors, broken workflows and failed updates diagnosed and fixed quickly to keep your business running.
Data Import-Export
Clean, secure import and export of products, customers, balances and history between systems.
System Maintenance
Regular health checks, updates, monitoring, and preventive maintenance to keep Odoo running efficiently.
Unhappy With Your Current Odoo Partner?
Slow responses, unfinished customizations or a partner who has disappeared? We take over Odoo systems built by others every month, without starting from scratch.
Request a Free System ReviewAudit
We review your modules, customizations, data and server, and share a clear health report.
Stabilize
Urgent bugs and blockers are fixed first so your team can work normally.
Document
We document custom code and workflows so knowledge stays with your business.
Support
Day-to-day support, improvements and upgrades continue under your package.
Our Odoo Support Process
Everything You Need to Know About Our Support
Remote Assistance
Get fast and efficient support through secure remote access, VPN, or remote desktop tools. Most issues can be diagnosed and resolved without the need for onsite visits, helping reduce costs and response times.
Support Availability
Our dedicated Odoo support team is available during business hours to assist with technical and functional queries. We strive to respond promptly and ensure minimal disruption to your operations.
Flexible Support Engagement
Support requirements often vary, especially during the initial stages after implementation. Our flexible support model is designed to accommodate changing business needs, from occasional assistance to ongoing support requirements.
Dedicated Contact & Issue Management
We work closely with your designated point of contact to ensure clear communication and efficient issue resolution. For complex cases requiring additional investigation or development support, regular status updates are provided until the issue is resolved.
Why Businesses Trust Serpent Consulting Services
As an Odoo Gold Partner with 15+ years of Odoo experience, SerpentCS builds long-term support relationships on trust and commitment. Here is why businesses choose SerpentCS for remote and on-site Odoo support.
Odoo Support Maintenance Services
Keep Your Odoo ERP Running Smoothly with Expert SupportExperiencing challenges after your Odoo ERP implementation? Whether it's system issues, customization needs, user training, performance optimization, or version upgrades, our Odoo experts are here to help.
At SerpentCS, we provide comprehensive Odoo Support Services designed to ensure your ERP system remains efficient, secure, and aligned with your business goals. With 15+ years of experience across Odoo versions and 50+ industries, our team delivers both functional and technical support tailored to your requirements.
Remote or On-Site Odoo Support?
Whether you are chasing a deadline, your internal team is stretched, or you simply need an Odoo expert on call, we support you remotely or on-site. Most issues are solved remotely the same way our clients in 175+ countries are supported, and our consultants can join you on-site when a rollout or workshop needs it.
Odoo Support Questions Answered
Functional and technical help for your Odoo system: bug fixing, user questions, configuration changes, small customizations, performance tuning, data import and export, version upgrades and regular health checks. The exact scope depends on the package you choose.
We support Odoo Community and Enterprise from older versions up to Odoo 20, including OpenERP, on Odoo Online, Odoo.sh or your own servers.
Yes. We start with a short audit of your modules, customizations and server, document what we find, fix urgent issues first and then take over day-to-day support.
You can buy a block of prepaid support hours, sign a monthly or annual maintenance contract (AMC) with hours reserved for you each month, or hire a dedicated Odoo developer or consultant.
Our support team works during business hours and responds promptly. Response and resolution times by priority are agreed in your support plan before work starts.
Most issues are resolved remotely through secure access, VPN or remote desktop. On-site support can be arranged when a project needs it.
Yes. We support businesses in 175+ countries remotely, with teams and offices in India, the USA, the UAE, Singapore, Europe, Africa and Australia.
Cost depends on the number of hours, your Odoo version and edition, the number of custom modules and integrations, and the response times you need. Share your requirements and we will recommend the right package with a clear quote.
Yes. Version upgrades, module migration and post-upgrade testing can be included in your package or planned as a separate migration project.
Yes. We work under confidentiality agreements, use secure access methods and limit data access to the team members working on your system.
Get Your Odoo Support Plan
Let's Connect
Fill in your details and we'll get back to you shortly.
Need Reliable Odoo Support?
Whether you need bug fixes, customizations, upgrades, training, or ongoing maintenance, our Odoo Gold Partner team is ready to help. Choose a support package that fits your business and get fast, reliable assistance whenever you need it.
