Field Service Management Singapore

Aircon

Field Service Management & Maintenance Operations
with Odoo V10 CE

100+

Daily AC Servicing

30+

Field Service Staff

Segmentation Reports

20+ Years

Industry Leadership

About the Client

About Aircon

Aircon is a leading air conditioning servicing enterprise with over 20 years of industry experience in Singapore. Managing more than 100+ AC servicing jobs daily, the company relies on a dedicated field team of 30+ service staff, multiple warehouses, and a fleet of service vans for seamless inventory distribution.

To provide maximum flexibility to end clients, Aircon manages Annual Service Maintenance Contracts (SMC) and offers a custom online customer booking portal for scheduling appointments at preferred times. Aircon partnered with SerpentCS to transform its legacy operations into an integrated Odoo V10 Community Edition ERP platform featuring biometric attendance, digital signatures, and custom commission engines.

Industry

Service Sector & Field Service

Odoo Version

Odoo V10 CE

Location

Singapore

Services

AC Servicing & Maintenance

Business Challenges

Challenges Before Odoo

Legacy Technology Systems

Relying on old technology systems made it difficult to manage high daily servicing volumes and scale business operations effectively.

Complex Commission Calculations

Manually computing team leader and overall team commissions across multiple service staff created heavy administrative overhead.

Manual Appointment & Time Tracking

Tracking calls, technician appointments, and servicing time manually without a portal led to scheduling conflicts and delays.

Lack of Real-Time Completion Proof

Absence of digital signatures and real-time customer feedback mechanisms made service completion tracking inefficient.

Our Solution

How SerpentCS Solved It

SerpentCS tailored Odoo V10 CE to streamline Aircon's field service management, introducing customized SMC formulas, online booking portals, digital signatures, biometric device integration, and automated commission engines.

Extended Multi-Company Functionality customized with unique features for multi-warehouse and service van inventory supply.

Custom SMC Formula Engine developed to handle Annual Service Maintenance Contracts based on custom client formulas.

9 Business Segmentation Blocker Reports developed to deliver actual real-time business statistics and decision insights.

Custom Customer Booking Portal & Surveys allowing end clients to schedule online appointments and submit feedback.

Biometric Device & Digital Signature Integration enabling automated employee attendance and instant customer service sign-offs.

Team Leader & Overall Team Commission Module automating commission calculations for individual leads and service teams.

Key Implementations

Extended Multi-Company

Custom SMC Engine

Booking Portal

Digital Signatures

Biometric Device Sync

Team Commissions

Van & Warehouse Stock

9 Custom Reports

Key Results

Business Impact

International ERP Standards

Replaced old technology systems with an international standard Odoo ERP platform to position the business for long-term growth.

Effective Call & Time Tracking

Streamlined call management, appointment scheduling, and technician time tracking using centralized Odoo workflows.

Simplified Commission Calculation

Automated team leader and team commission calculations, eliminating human error and administrative delays.

Digital Signature Verification

Enabled digital signatures to maintain seamless, verifiable records of customer service completion in real time.

Real-Time Service Satisfaction

Collected instant customer feedback to continuously monitor and improve service satisfaction levels.

“

Transitioning our 20-year-old AC servicing business to SerpentCS's customized Odoo ERP platform transformed our daily operations. With automated SMC calculations, custom customer booking portals, digital signatures, biometric attendance, and team commissions, we now handle over 100+ daily servicing orders with complete visibility. "