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Field Service Management Software

A fully automated system assigning field technicians to service calls

What is FSM?


  • A unique Web-based Odoo System and Mobile App built with an aim to serve on-field service requirements by assigning Work/Tasks to an on-field serviceman.

  • It offers an option to list down all your services in a mobile app for quick and easy service requests.

  • The in-built reporting system gives a Complete Overview of the jobs and their progress status.

Features of Field Service Management ERP System

Job Management

  • Maintains the job requests coming from customers.
  • The entire summary of each order can be viewed.

Automatic Job Assignment​

  • Assigns job automatically based on the job type and skills of the serviceman.
  • The area of the job from where the job is originated is also taken into consideration.

Configure Services​

  • It can be viewed in a mobile application through the separate view.
  • Configuring and managing all the services provided by your company.
  • You can add or remove new or old services respectively from backend configuration.

Customer Invoices​

  • Generating invoices from the jobs automatically.
  • Easy to share with customers through different available channels (email, WhatsApp, and others).

Express Service​

  • In case of urgency, customers can place Express Service request.
  • An interactive reporting system can be decided by the serviceman.
  • Charges are automatically added to the invoice.

Localization Configuration​

  • Job allocation is made easier through this data.
  • Allows easy allocation of serviceman to a particular job.
  •  Salesman configuration is done with respect to its zone, state, city, and area. 

 Job Analysis

  • Easy analysis of services and jobs on the company.

Benefits of FSM Software

The express service request can be placed in case of emergencies.

Customer invoice is generated automatically based on the service repairs done.

Real-time service request placed by mobile app goes hand-in-hand with the backend system.

The in-built interactive reporting system gives a crystal-clear view of job requests and their progress status.

The geolocation feature helps customers to locate the service area that offers convenience to servicemen.

FAQs

FSM software is the digital backbone of field service businesses. It help business managers to manage everything from scheduling jobs and dispatching technicians to managing inventory and generating invoices from a central command dashboard for the entire mobile workforce. 

FSM helps businesses thrive in 4 key ways:

  • Boost efficiency: Reduce wasted time and optimize field operations
  • Improve customer satisfaction: Faster response times, real-time progress updates, and better first-time fix rates.
  • Increase revenue: Maximize technician productivity, upsell services, and generate accurate invoices.
  • Gain valuable insights: Data-driven decision making for smarter business growth.  

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