Customer Relationship Management
Revolutionize Customer Relations with Odoo CRM Software
Customer Relationship Management is a vital part of any business nowadays because where technology for managing all your company's relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships to grow your business.
The CRM tools in your organization will do that by helping your executives to be more attentive in Business Opportunity Generation and sourcing leads from various areas of business. Moreover in the industry, CRM tools have become an integral part as most of the business opportunities are sourced from it. Odoo CRM, a dedicated management module, offers you the intuitive management of the customer relationships operations of your company.
Features
Connecting Customers
- Support a local hotline in multiple countries and make or receive calls from pretty much anywhere in the world.
- Ensure quick consistent responses to common questions by creating pre-formatted replies.
- Talk with a customer on Facebook from the help desk.
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Define your own business hours so that customers know when to expect support.
Sales Force Automation
- Prioritize tasks and prospects, know what’s important to sell faster and grow the business.
- Focused on the things they can control — the actions and habits that drive consistent sales.
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Intelligently scans customers according to their stages in the sales cycle & categorises them based on the leads.
Engage Customers
- Engage and communicate with the customer via Email, Phone, Chat and Social from within your CRM account.
- The customer can also choose to let their agents and customers login with their Google, Facebook or Twitter accounts.
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Take notes while on the call or create follow-up calls or tasks after the call ends.
Sales Performance Management
- Estimate the revenue you can generate in each fiscal year/forthcoming quarters.
- Identify the sales personnel who met their targets for the fiscal quarter & year.
- Create fully customizable forecast reports and dashboards.
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Lead to more cost-effective marketing, and avoids the expenses of mass marketing.
Sales Tracking
- Track competition for each business opportunity and assess your strengths & weaknesses.
- Set up sales stage and probability of winning deals using drag and drop customization wizard.
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Work together, share insights, and accelerate the sales of the business.
Mobile App
- Automatically provides smart suggestions with possible solutions.
- Get the right context for issues with mobile applications.
- Effortlessly digitalize and save business cards on your iPhone or Android smartphones.
Why CRM?
- CRM is the transformation of people, processes, and technology required to become a customer-centric organization.
- CRM is a business philosophy that touches upon many independent parts of the organization.
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CRM addresses the sales, marketing and service activities of the organization.
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