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odoo support services

Ever get this Sinking Feeling after you have implemented Odoo ERP?

Contact Us now to be served with top-notch Result-Oriented Odoo Support Services!

SerpentCS has expertise in providing various services for OpenERP/ODOO which includes Support, Training, Migration, Offshore and Implementation. So, we have a wide range of lucrative offers to include all of them in our Support Package consisting both Odoo functional support and Odoo technical support. In a normal scenario, support is different from Offshore, but we have come up with a great initiative which includes all services in support packages!

We provide support for OpenERP/ODOO versions starting from 4.2 to trunk. We provide state-of-the-art support services as described.

We provide OpenERP/ODOO Support Packages. This is the best option for customers who are in need of some customization and are interested in paying for just a few hours of customization instead of going for the entire project cost.

Our Methodology

remote control and support

Remote Control and Support

This option is available to save fees pertaining to ONSITE VISITS. Many operations for the undersigned company can be performed remotely (as opposed to onsite at a client’s physical location) via the internet and Remote server access, via VPN or remote client application. The minimum remote support charge is 30 minutes. The undersigned company or organization is required to provide remote control software as described above.

odoo support package on hourly basis

Hours of Operation

Serpent Consulting Services’s Support Department operating hours are 10:00 am to 07:00 pm Indian Standard Time. Queries by Text message, voice calls or mails may be placed to Serpent Consulting Services’s Technical Desk during these times. Queries coming into our office before 3:00 pm IST will be returned the same day if possible (due to time limitations they may be returned after 7:00 pm IST or by 12:00 am IST the next business day).

time and volume of odoo erp support

Time / Volume of Support

This agreement and price structure are based on the AVERAGE requirement for support. We expect that during the first 2 to 4 weeks of use, the volume and length of support queries will be much greater than that in the following weeks and months. Serpent Consulting Services reserves the right to reduce or increase the rates of this agreement for subsequent agreements.

assignment of designated contacts

Assignment of Designated Contacts

The person signing this contract should state the name of the person(s) who will be the designated contact(s) at the time this agreement is signed. The designated contact within the undersigned company or organization may be changed if necessary.

unresolved queries

Unresolved Queries

Not all queries can be resolved while the technician is on the text chat or voice immediately. Some queries require testing and/or assistance from our programming department to resolve. Serpent Consulting Services will keep the designated contact person updated as to the status of the open queries if the problem cannot be resolved while on the text chat or voice with the technician. All open queries will be worked on by Serpent Consulting Services with the mentioned time frame commitment as of the date.

Our ERP Support Packages

Platinum

(100 Hours)

$ 3500 .00

  • SerpentCS will support for the Odoo Application for a standard fee of $35 per hour for all time involved when an expert answers the queries.
  • This Odoo support package is designed for 100 hours.
  • The minimum support charge is 30 minutes and the minimum onsite (excluding all the expenses for travel and accommodation) support charge is 24 hours.

Diamond

(50 hours)

$ 2000 .00

  • SerpentCS will support for the Odoo Application for a standard fee of $40 per hour for all time involved when an expert answers the queries.
  • This Odoo support package is designed for 50 hours.
  • The minimum support charge is 30 minutes and the minimum onsite (excluding all the expenses for travel and accommodation) support charge is 24 hours.

Gold

(20 hours)

$ 840 .00

  • SerpentCS will support for the Odoo Application for a standard fee of $42 per hour for all time involved when an expert answers the queries.
  • This Odoo support package is designed for 20 hours.
  • The minimum support charge is 30 minutes and the minimum onsite (excluding all the expenses for travel and accommodation) support charge is 24 hours.

Silver

(10 hours)

$ 450 .00

  • SerpentCS will support for the Odoo Application for a standard fee of $45 per hour for all time involved when an expert answers the queries.
  • This Odoo support package is designed for 10 hours.
  • The minimum support charge is 30 minutes and the minimum onsite (excluding all the expenses for travel and accommodation) support charge is 24 hours.

Thinking about Online or On-Premises Support ?

We're Here

Maybe there’s an urgent deadline that you’re chasing or maybe your internal bandwidth has fallen flat to the increased workload. The situation could vary but at times, small and large businesses require an extra pair of hands to assist them. They need reliable partners who can help them achieve their goals on their premises or remotely. As one of the leading custom Odoo solution providers, where our team of experts and advanced resources come to play a pivotal role for them. Having helped many over the course, our Odoo on-site and off-site support is an industry-recognized shape to fit in the distinct needs and requirements of business owners adequately.

Our Odoo Support Services Includes


Business Analysis/ Odoo Functional Consulting

Define your current/expected business model and let our experts select the best technical solutions.


Installation and Configuration

Don’t get lost in the mix of technical complexes. Save hours and days. Let experts handle the early stages, including installation and configuration.


Performance Tuning

Keep your Odoo ecosystem working fine and at its best. Achieve optimum performance efficiency to bag higher profitability.


Cloud Setup

Take your Odoo infrastructure and customer data to the cloud. Safely and securely. Access the backend of your business across devices seamlessly.


Third-Party Module Setup

Make the most of a flexible Odoo environment. Add to its power more features with effective module integration—from HRM to Finance.


Bug Fixing

At times, things will go wrong with your Odoo infrastructure. But don’t panic! Let the experts fix the problem and take things back to normal, quickly and conveniently.


Data Import-Export

Avoid risking the safety of your business and customer data. Avoid any leakages and attacks. Import and export data across systems securely.


Regular Maintenance

Don’t let your infrastructure run out of its steam. Get regular maintenance work done to keep it functioning at its peak.

Why SerpentCS?

When it comes to ERP solutions, SerpentCS has established itself as an industry leader that is built on trust and commitment. Here are a few reasons that make us NO 1 for Odoo Support Company providing ODOO on-site and off-site support.

  360° support to cover all your requirements end-to-end.
  Industry best and latest practices to keep you ahead in the market.
   Affordable hourly-based pricing.
  Dedicated experts and resources.
  On-time delivery guaranteed.
  Full confidentiality of the project.
  Core attention to security and details.
  Standby support available 24/7.

why to choose serpentcs