Club & Restaurant Management London, UK

Wellington Club

Advanced Table Reservation System, Digital Membership Cards,
and Odoo V12 Community Restaurant POS Integration

Table Reservation

Real-Time Floor Booking

Membership Cards

Digital & Physical Scans

Odoo V12 CC

Integrated POS Engine

Zero Waiting

Maximized Turnover

About the Client

About The Wellington Club

The Wellington Club is an iconic London-based private members' club and fine dining establishment established in 1832. Located at 91 Jermyn Street in St. James's, London, the prestigious venue spans two luxurious floors featuring a main restaurant (led by Executive Chef Brett Duarte), two bars, five private rooms, a cigar room, and a lower-level club lounge.

As a premier dining and entertainment destination hosting private meetings, formal receptions, luxury product launches, and gala award ceremonies, The Wellington Club required an advanced table reservation system alongside digital membership management and club card verification. To modernize their floor operations while serving VIP patrons seamlessly, The Wellington Club partnered with SerpentCS (Serpent Consulting Services Pvt. Ltd., a global Odoo Gold Partner founded in 2011 and headquartered in Gandhinagar, Gujarat, India) to implement a custom Odoo V12 Community Edition solution.

Industry

Club & Hospitality

Odoo Version

Odoo V12 CC

Location

London, United Kingdom

Products

Odoo POS & Reservations

Business Challenges

Challenges Before Odoo

Manual Table Reservation Bottlenecks

Handling dining table bookings and private room requests manually created waiting queues and scheduling conflicts during peak evening hours.

Fragmented Membership Management

Lack of a unified digital member database made verifying member privileges and scanning club cards difficult across bars and dining rooms.

Slow Table Turnover Rates

Inability to track real-time floor availability led to underutilized dining tables and extended waiting times for arriving guests.

Disjointed Operational Reporting

Manual compilation of daily sales from multiple bars, dining areas, and private events resulted in delayed executive insights.

Our Solution

How SerpentCS Solved It

SerpentCS delivered a tailor-made Odoo V12 Community system integrating restaurant POS, table reservation management, membership card scanning, and dynamic floor reporting.

Advanced Table Reservation Module providing an interactive floor map to manage dining tables, private rooms, and cigar lounge bookings in real time.

Integrated Membership Card System allowing swift scanning of physical and digital club cards for member identity and privilege verification.

Multi-Bar & Restaurant Odoo POS connecting orders across the main dining room, two cocktail bars, five private rooms, and cigar room.

Real-Time Table Status Dashboard displaying live table states (Open, Reserved, Seated) to eliminate waiting queues and boost turnover.

Automated Financial & Ongoing Reports generating one-click executive summaries on cover counts, bar revenue, and membership subscriptions.

Key Implementations

Restaurant & Bar POS

Advanced Table Reservations

Membership Management

Club Card Scanner

Interactive Floor Map

Turnover Maximizer

Live Financial Analytics

Odoo V12 CC Architecture

Key Results

Business Impact

Easy Table Reservation

Simplified floor booking workflow reduced reservation processing time to seconds for members and guests.

Maximized Table Turnover

Live floor visibility enabled staff to seat guests immediately, maximizing table turnover and food & beverage sales.

Eliminated Waiting Queues

Seamless table allocation and member check-in eliminated waiting lines during high-volume event nights.

Excellent Diner's Experience

Empowered club executives and waitstaff to serve patrons with personalized VIP attention and modern digital tools.

Cost-Effective Accurate Reports

Delivered instant, error-free financial and operational reports, optimizing club resource management.

“

SerpentCS designed a solution tailored specifically for our club's unique requirements. The Odoo POS, table reservation module, and membership card features allow our staff to serve VIP members in style while maximizing table turnover and revenue across our dining rooms and bars. "