The Client company is 20 years old in the AC servicing area in Singapore, it is a well-known company who is doing more than 100+ AC servicing in a day and who have a team of 30+ service staff. Company is managing end clients with Annual maintainance contract (SMC), and they are providing such flexibility to their end clients that end client can book their appointment using customer portal and choose a preferred time. Comapny is having multiple warehouses and their own van for inventory supply to the service team.
Extended multicompany functionality and added features which are unique. Developed SMC based on custom formulas. Developed 9 segmentation blocker reports to get actual business statistics. Developed part resigstration form as per client existing system. Team leader comission and overall team comission. Enabled digital signature. Developed custom booking portal to get online appoinment for end customer and survey for feedback. Integrated bio-metric device to keep attendence history of all employee.
Get rid of old technology system and move to international standard ERP to grow business.
Ease of commission calculations.
Call, Appointment and Time tracking made effective using Odoo ERP. Custom report for a quick decision as well as printed reports. Digital signature helps them to keep track of their customer services completion. Collecting quick customer feedback to help improve service level satisfaction real time.