As expert Odoo integrators with over a decade in ERP, we know your CRM is only as powerful as the data it captures—and in sales and support, that data starts with the call.
The Challenge
Separate phone systems, manual logging, and constant app-switching silently kill productivity and degrade customer experience.
The Solution
By automatically recording each call, SMS, and chat, our Telephony Integration turns your phone system into a data-driven engine inside Odoo, giving your team a comprehensive 360° view of every client.
Expertise Beyond Odoo
We extend the functionality of the default Odoo VoIP module by connecting Odoo with the leading VoIP and contact center platforms. We provide dependable, scalable integrations for any platform by utilising our knowledge of both Odoo and telephony APIs.
| Platform Category | Key Examples | Notable Success |
Global Cloud | RingCentral, Aircall, Twilio, Plivo, Five9 | Popular RingCentral integration with two-way calls, SMS, and unified history directly in Odoo |
Omnichannel & Regional | Dialshree, Knowlarity, Exotel | Complex Dialshree integration enabling omnichannel contact center adoption for major brands |
On-Premise/Open Source | Asterisk, FreePBX, OpenSIPS | Maximized ROI by integrating legacy/custom PBX systems |
Case in Point: Egniol (Consultancy Service Provider)
By integrating their internal telephony system into Odoo CRM, Egniol achieved:
- 25% faster response times for incoming leads
- Near-zero missed calls through automated activity scheduling
- Complete, verifiable data integrity for every customer interaction
- 150+ calls per day: Team can efficiently handle over 150 calls daily
360-Degree Communication Guarantee
True communication mastery unifies all channels, not just calls:
- Calls (Inbound/Outbound): Screen pops, auto-logging, call transfers, click-to-dial from any Odoo record
- SMS: Unified inbox with personalized messages sent from contacts or leads
- Email: Automatic linking of all threads to customer records
- WhatsApp 360: High-volume, automated, and personalized messaging via WhatsApp Business API
From voice and video calls to WhatsApp, social media, and live chat, we integrate every touchpoint into your Odoo system — creating a unified contact center that drives faster responses, stronger relationships, and complete customer visibility.
Key Benefits for Your Team
| Feature | Business Impact |
Instant Screen Pop-ups | Personalized service: agents see customer history instantly |
Automated Logging & Recording | Accurate auditing and compliance, no manual entry |
Click-to-Call/SMS | Higher productivity: faster dialing directly from CRM |
Real-Time Analytics Dashboard | Smarter decisions with KPIs on handling time, conversions, and call trends |
Why Choose Us?
We deliver cross-platform excellence, integrating telephony with:
- Odoo ERP
- Zoho CRM/ERP
- ERPNext
Our solutions ensure stable, scalable, and high-performance communication, regardless of your ERP stack. To obtain a competitive edge, make use of integrated communication.
