Odoo 19 : Knowledge
‣ Knowledge Module: Easier Content Creation and Organization
Odoo 19 enhances the Knowledge module with tools that make it simpler to create, format, and reuse internal documentation.
Users can now build structured articles more efficiently using reusable templates and collapsible content blocks. These elements help teams maintain clarity and consistency across shared knowledge.
‣ Key updates include:
- Reusable article templates for faster documentation
- Foldable toggles for better content structure
- Slash commands for quick formatting and layout control
‣ Collapsible toggles
Odoo 19 hides text under collapsible toggles using the "Toggle list" powerbox command.
‣ Articles as templates
In Odoo 19 we can add an article to the list of templates.
‣ Public view
In the upgraded view, Public and portal users can search through the content of articles.
Odoo 19 : Discuss
New Features in the Discuss & Live Chat Module (Odoo 19)
‣ Role-Based Mentions
@Role Mentions: Now we can mention entire groups or departments using role-based mentions (e.g. @Sales, @Accounting). This will make sure the right teams get notified without tagging individuals manually-ideal for escalations or cross-functional tasks.
‣ Enhanced Rich Formatting
The Chatter supports richer messaging: bold, italic, strikethrough, emojis, and improved formatting options, bringing more expressiveness to internal communication.
‣ AI-Powered Context Suggestions
While inputting data, AI assistants proactively suggest replies, task assignments, or scheduling actions based on the discussion context.
‣ Device audio sharing
Now in Odoo 19 we can share audio from your device while sharing your screen in a call.
‣ Improved Notifications for Mobile Users
In the upgraded version, now users receive better push notifications for mentions, missed calls, or other updates ensuring timely communication, especially for remote or on-the-go teams.
‣ Time off indication in avatar widget
Now in Odoo 19 we can use the avatar widget to easily see if someone is off and their return date when assigning or contacting them.
‣ Context-Aware AI Bot Routing
A sharp chatbot interprets user queries (e.g., refunds, support) and way them to the correct team or agent. It can also create leads or tickets on the fly prior to escalation.
‣ Skill-Based Assignment & Session Management
- Agents are now assignable based on skills, language, or region to improve service accuracy.
- Admins can control agent workloads by limiting active sessions per agent, setting fallback coverage, and scheduling shifts for consistent support availability.
‣ Auto-Attachment of Shared Files in Chats
Files or screenshots shared during live chat sessions are automatically linked to the resulting ticket eliminating manual attachment steps.
‣ Call measures
View call statistics from Live Chat conversations such as calls made, sessions with calls, call duration.
‣ Chatbot session statistics
View statistics on chatbot performance: which bot handled conversations, visitor selections, forwarded expertise, and peak conversation days.
‣ Created tickets/lead measures
View statistics on tickets or leads created from Live Chat.
‣ Handled By Bot/Agent Measures
Now in Odoo 19 we can compare chatbot and agent conversations in reports.
‣ Live chat access rights
In upgraded Live chat, access rights have been updated: Live chat users can view conversations from other agents. Only live chat admins can configure channels and chatbots.
‣ Live chat success statistics
Now we can analyze live chat conversations that the chatbot couldn't forward, were escalated, or were abandoned before a response.
‣ Chat status
In upgraded Live chat, we can set status to Online, away, Do Not Disturb, or Offline. When you are in Do Not Disturb mode then notifications and sound alerts are turned off. & incoming calls are declined.
‣ Picture-in-picture mode
We can use picture-in-picture mode in video calls to overlay a small movable version of the call while navigating other content.
‣ Copy conversations
In Odoo 19 now we can send a copy of a previous conversation to visitors.
‣ Info side panel
See in upgraded version, visitor details and conversation info. Add notes and set a status to quickly spot which conversations need your attention.
‣ Redirect after positive ratings
Now in odoo 19 it redirects visitors to an external link after they submit a positive rating.
‣ Push notifications
Now in odoo 19, Call invitations send push notifications.
‣ Emoji shortcut
In Odoo 19 now we can add emojis to conversations using the : shortcut.
‣ Most recent emoji
Upgraded odoo 19 Quickly add reactions using the shortcut bar with your favorite emojis.
Odoo 19 : Calendar
New Calendar Features in Odoo 19
‣ Calendar Multi‑Edit with Presets
You can now define reusable presets (e.g., event type, tags, default duration), select multiple slots or cells in the calendar, and apply these presets to create or batch-update events efficiently.
‣ Performance & Rendering Enhancements
- Calendar views load faster thanks to optimized rendering.
- Expect improved scroll performance and smoother transitions.
‣ Enhanced Gantt View Mechanics
Gantt charts now support smart zooming, display unscheduled items in a “sparse mode,” show tooltips during drag-and-drop or resize, and offer an option to fold off‑hours visually.
‣ WhatsApp reminders for calendar events
Send WhatsApp reminders for calendar events to attendees.
Odoo 19 : To-do
‣ Deadlines
Upgraded odoo 19 can Set deadlines for your to-dos.
‣ To-do email alias
In Odoo 19 we can create to-dos by emailing an alias.
Odoo 19 : Document
‣ Convert email into document
Odoo 19 provides emails with no attachments sent to an alias are now turned into a file.
‣ New Journal Entry server action type
Odoo 19 Create server actions to create journal entries, such as vendor bills and customer invoices from documents.
‣ Add documents from chatter
Now in odoo 19 we can send an attachment from the chatter to My Drive.
‣ Preview and thumbnails
Odoo 19 provides Preview and thumbnails support for more file formats: .txt, .css, .json, .xml, .js, .html, application/documents-email, .css, .md, ics.
MARKETING AUTOMATION
In marketing campaign, no new field was added but the way Dynamic Domains in Filter used to work has changed
- before it was like there are fix audience there once campaign launched
- currently records will keep pulling in/out based on the configured domain rules while Campaign still be there alive
